The Best CRM Blog: Predictions 2015: CRM for Marketing to Boost Campaign ROI

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Insurance CRM: Apply AI to Transform from an Agent to a Trusted Expert

Maya is the perfect insurance agent. She has the highest satisfaction ratings from customers, instinctively senses their moods and ...
Insurance CRM: Convert Omnishambles to Omnichannel Customer Service

The holy grail of service for insurance customers are tightly integrated care channels, seamless onboarding, and a unified 360-degree p...
Customer Service CRM: 5 Future Dynamics That Are Fundamentally Revolutionizing Contact Center

Techno futurists gush that bringing disruptive technologies to contact center resulted in cost reduction, optimal service levels and quic...
Banking CRM: Re-Calibrate Your Service Strategy

Customer loyalty is something earned, not produced on demand. The best way to earn it is by delivering the finest customer service i...
Apply AI in CRM to Magnify Customer Experience

Businesses are intensely meditating on the term 'customer experience'. What makes 'customer experience' crucial? Re...