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Insurance CRM: Developing a High Performance Approach to Robotic Process Automation

Insurers are aiming to build a responsive, high growth business while at the same time, optimize costs. In pursuit of this goal, man...
Insurance CRM: 5 Buying Behavior Segments to Target for Higher Conversions

Insurance firms are in a tearing hurry to protect their turf from digital upstarts. In pursuit of their quest, they are paying mill...
CRM Tips: Make Customers the Directors of Business Experience

What does Martin Scorsese, Steven Spielberg and Quentin Tarantino have in common? A massive fan craze by directing great movies that leave...
Banking CRM: Offer Delightful Customer Experience Through a Next Generation Operating Model

Great times don't last forever. The banking industry, once the king of good times, knows this only too well. Banks had decades o...
Customer Service CRM: 5 Future Dynamics That Are Fundamentally Revolutionizing Contact Center

Techno futurists gush that bringing disruptive technologies to contact center resulted in cost reduction, optimal service levels and quic...