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Customer Service CRM: 5 Future Dynamics That Are Fundamentally Revolutionizing Contact Center

Techno futurists gush that bringing disruptive technologies to contact center resulted in cost reduction, optimal service levels and quic...
Insurance CRM: Convert Omnishambles to Omnichannel Customer Service

The holy grail of service for insurance customers are tightly integrated care channels, seamless onboarding, and a unified 360-degree p...
Banking CRM: 3 Quick Actions to Supercharge Lending Profitability and Performance

Gone are the days when a credit decision took weeks. Today, customers demand eligibility decisions in minutes, else swarming to fintec...
CRM Tips: Seize Opportunities through Shorter Sales Cycle

Selling is energy intensive and time sensitive. The longer you take to make a sale, the lesser the probability of conversion. Now, som...
Banking CRM: Cut Time to Cut Costs in Loan Origination

Bankers say that the three most important things in lending are costs, costs and costs. But to their dismay, loan origination costs ...