CRM in Retail Banking: Why Empathy Is the New Currency

CRM Solutions, CRM software, Retail Banking, Banking CRM

2017 is well on its way to becoming the hottest year on record. And John was feeling the heat big time.

The hot weather demanded that cooling devices be kept on round the clock, gulping power like never before. The result? John was presented a whopping power bill at the end of the month. This bill, along with other family expenses, severely strained his cash flow.

CRM in Financial Services: Powering up Analytics with Big Data

CRM Solutions, CRM software, Financial CRM, Big Data, Analytics

Your online activity generates 1.7 MB of data every sec. 

Multiply this with billions of users and you get an idea of the immense (putting it mildly) big data generated every day. Financial firms are rushing into mine data, eclipsing the gold rush of the 19th century. The structured insights can then be put to different uses for personalized customer engagement in financial services. How? Read on to find out.

The Three Hallmarks of a Trendsetting Banking CRM

Enterprise CRM, CRM Solutions, CRM software, Banking CRM

Old is not always gold.

Traditional banks are beset with creaking softwares that are bottlenecks for growth and innovation. It is making the banking sector feeble in front of disrupting competition that is ravaging on customer wallets.

CRM Customer Service: Does Your Case Management Have a Six Pack?

Enterprise CRM, CRM Solutions, CRM software, Case Management

We derive body strength from our core. A six pack is not just great to have and look at, but it also serves as a vital stabilizer for our upper and lower body.

Your service is the core of your business. It's quality helps attract, retain customers and promote brand advocacy. Does your case management, through which you deliver delightful customer service, have the below six packs?

CRM Tips: Making Customers the Directors of Business Experience

Enterprise CRM, CRM Solutions, CRM software, Customer Experience
What does Martin Scorsese, Steven Spielberg and Quentin Tarantino have in common? A massive fan craze by directing great movies that leave an indelible experience.

How can your business achieve the same level of zealous customers and dodge the competition? Simple. Make customers the directors of your business experience. Explore how.