Insurance CRM: Convert Omnishambles to Omnichannel Customer Service

Insurance CRM: Convert Omnishambles to Omnichannel Customer Service

The holy grail of service for insurance customers are tightly integrated care channels, seamless onboarding, and a unified 360-degree profile view.

However, insurers undertaking this quest often stumble to adapt to emerging customer preferences, creating chaotic shambles instead of a cohesive omnichannel experience.

How can your insurance business convert omnishambles into sweeping digital transformation to take on the competition?

Customer Service CRM: 5 Future Dynamics That Are Fundamentally Revolutionizing Contact Center

5 Future Dynamics That Are Fundamentally Revolutionizing Contact Center

Techno futurists gush that bringing disruptive technologies to contact center resulted in cost reduction, optimal service levels, quicker workflow processes. 

It is now possible to take profits and customer experience to a whole new level with burning a hole in company accounts. 

The prevalence and increasing adoption of digital tools, including IVRs (interactive voice response), chat-bots powered with NLP (natural language processing), analytics, behavioral routing etc. has empowered businesses to embrace customer-centric approach without compromising on margins.

CRM Tips: How Can Your Business Become the 'Customer Whisperer'

 CRM Tips: How Can Your Business Become the 'Customer Whisperer'

In the contest between margins and customer engagement, customer engagement wins eventually every time. 


Your customers today have a powerful arsenal of tools to compare you with the competition and then god forbid, switch. You need to constantly identify risks to  loyalty and define strategies to deliver exceptional value to customers. 

In other words, train and tame the customers to develop intimate engagement.

How AI Will Jump-Start Insurance Sales

How AI Will Jump-Start Insurance Sales

The first impression of an 'insurance sales agent' brings up dreadful memories of non-stop pestering, red tape and frustrations.

AI empowered insurance agents, on the other hand, are bringing about an image makeover.

They are discreet enough not to interrupt a prospective buyers' exploration journey but prominent enough to help out when needed.

Embark on Transforming Relationships with These Customer Engagement Trends 2018

Embark on Transforming Relationships with These Customer Engagement Trends 2018

In 2018, every employee of your business would become a customer engagement champion. 

Thanks to intelligent automation, routine manual processes will be eliminated and employees will be free to enhance their one-on-one customer engagement skills.
  
What other trends will make a significant impact this year? Find out below.