CRM Tips: 5 Success Factors for the Digital Economy

CRM Solutions, CRM Software, Digital Economy

The digital economy contributed $4 trillion to the global GDP in 2016 and is expected to grow at an annual rate of 10%, according to BCG, a leading management consultancy.

This is interesting as the growth rate surpasses even that of top developed countries!

Just because you have the latest in cutting edge technology doesn't mean you will thrive in this economy. You need certain key guidelines to steer you in the right path. So what are the factors that determine your success in the digital economy? Find them below.

CRM Tips: 3 Questions to Unlock the Digital Value of Your Business

CRM Solutions, CRM Software, Digital Value

Companies that still have non-digital processes are fast retreating and shrinking. If your business motto is to remain and expand, then you need to go digital. There are glitzy editorial pieces extolling the virtues of digital, but one thing is in short supply; concrete thoughts on digital value. 

So how do you figure your business potential in the digital world?

CRM Insights: Fueling Digital Economics Through Disruption

CRM Solutions, CRM Software, Digital Economy
Guess which economy will record the fastest growth in the next five years?

You will be forgiven if a country's name comes up first in your mind. 
The correct answer is an industry that is expected to grow by $6 billion in just five years. The digital industry was worth a little over $19 billion in 2015 and will reach to more than $25 billion in 2020.

Fast moving disruptions are creating new economies and transforming experiences on a never before scale. With the prevalence of mobile technology and digital infrastructure, a dynamic business environment has been created for businesses regardless of industry, functions or sector. It is in this environment that the digital economy thrives with front line activities that fosters broad engagement with customers across value chain in a journey.

The Best of CRMNEXT Digital CRM Blog in 2016

CRM Solutions, CRM Software, CRM Blog

Will 2017 be the year of reckoning for CRM? We are sure about it, but you need to wait till this month next year to be certain.

In the meantime, why don't you enjoy the best posts from our CRM blog in 2016 that were specially focused on going digital and breaking new grounds. As always, these posts were selected based on the level of engagement (traffic, social media mentions, comments etc.) each month.

4 Steps to Increase Customer Retention and Loyalty With CRM

CRM Solutions, CRM Software, Service CRM, Customer Loyalty

Perfecting the art of retaining customers and their loyalty while fending off competitors may be tough, but can be made simpler with your CRM solution. While it is important to increase market share, loyal customers are the ones that keep your ship afloat when the times are rough.

So, here are the four steps to increase customer retention and loyalty with the help of your CRM platform