Banking CRM: Cut Time to Cut Costs in Loan Origination

Banking CRM: Cut Time to Cut Costs in Loan Origination


Bankers say that the three most important things are costs, costs and costs.

But to their dismay, loan origination costs have been rising steadily year on year.


In 2017, lenders experienced the second highest loan production expenses in nearly 10 years.

CRM Tips: Seize Opportunities through Shorter Sales Cycle

Seize Opportunities through Shorter Sales Cycle

Selling is energy intensive and time sensitive.


The longer you take to make a sale, the lesser the probability of conversion. Now, some industries, by their nature, take longer but they can benefit by finding the optimal cycle that is comparatively shorter and makes good use of time and energy. 

Predicting purchase behaviors, optimizing product recommendations are some of proactive and positives actions that you can take in pursuit of shorter sales cycle.

Insurance CRM: Convert Omnishambles to Omnichannel Customer Service

Insurance CRM: Convert Omnishambles to Omnichannel Customer Service

The holy grail of service for insurance customers are tightly integrated care channels, seamless onboarding, and a unified 360-degree profile view.

However, insurers undertaking this quest often stumble to adapt to emerging customer preferences, creating chaotic shambles instead of a cohesive omnichannel experience.

How can your insurance business convert omnishambles into sweeping digital transformation to take on the competition?

Customer Service CRM: 5 Future Dynamics That Are Fundamentally Revolutionizing Contact Center

5 Future Dynamics That Are Fundamentally Revolutionizing Contact Center

Techno futurists gush that bringing disruptive technologies to contact center resulted in cost reduction, optimal service levels, quicker workflow processes. 

It is now possible to take profits and customer experience to a whole new level with burning a hole in company accounts. 

The prevalence and increasing adoption of digital tools, including IVRs (interactive voice response), chat-bots powered with NLP (natural language processing), analytics, behavioral routing etc. has empowered businesses to embrace customer-centric approach without compromising on margins.

CRM Tips: How Can Your Business Become the 'Customer Whisperer'

 CRM Tips: How Can Your Business Become the 'Customer Whisperer'

In the contest between margins and customer engagement, customer engagement wins eventually every time. 


Your customers today have a powerful arsenal of tools to compare you with the competition and then god forbid, switch. You need to constantly identify risks to  loyalty and define strategies to deliver exceptional value to customers. 

In other words, train and motivate the customers to develop intimate engagement.